What reader/readers do you write for in these professional contexts?

                         In Paul Anderson's Framework in chapter one one of the things he talks about is writing for practical purposes.   My reader's when I write emails, or High Level Designs for a project tend to be Stakeholders, Managers, other co-workers, and a lot of times our VP of our department.  It is important when I write in these professional contexts to know who I am writing it for.  It is important to keep my thoughts simple, to the point.  

What is the practical, personal, political context that might affect your readers' responses to your communications from time to time in this setting? What sorts of things do you need to consider about how readers might "react" initially to your professional communications on a regular basis?

                        Context is an important piece when communicating in writing at my company.   In my role, I am consistently interacting with many different types of individuals.   I always need to make sure when I am communicating to Directors, VP's, Managers, and other coworkers that I'm being mindful of who I am writing to.  One of the things that Anderson also talked about was about preparing communications that addresses two or more people.  This is especially true in my role because often I am communicating with individuals that are on different levels in our company.  I am always thinking about making sure that my communication meets the standards of all types of individuals that I communicate with.

What do your readers tend to want from these communications in order for them to be useful and persuasive to them?

                      My readers typically tend to want communications that are to the point, clear, and concise to the point that I am trying to get across to them.  Anderson mentions addressing International and Multicultural Audiences in the reading.  I think when it comes to communicating in this situation its important to be clear, and what you are trying to communicate is easily understood by those different Audiences.  We often communicate with Quality Assurance Analysts that are overseas so when communicating with these individuals its important to make sure I am using clear language that's easily able to be understood to them.

What are some of the conventions of your professional communication that shape your readers' expectations about what you're writing?  What expectations might they have around things like tone, or the superstructure of the documents/formats you must write in?

                    There is a general set standard at our company of the expectations when writing emails, writing our project designs, filling out our Business Request Forms that stakeholders will read and approve our final designs.  When conducting myself in these writings I stay mindful of what and who my readers are.  My tone I always try to make sure that I'm writing in a professional tone especially in my Business Request Forms.  These are important when it comes to our projects because all stakeholders involved in the project must be able to understand what we are solving for in our design.  We must be able to communicate effectively why we are making these changes, and who the changes will affect.  The final approval is completed by VP's, and if they find the project design to not be clear or questionable they will reject our design, and it could result in us not meeting the project deadline.

What are some writing skills and strategies that you already have that you often use when you are creating these communications?

                   Because I have been in the communications corporate world for about 15 years give or take I have had the opportunity to develop and improve my writing skills and the strategies that I use to communicate.  It's important to be able to be clear in communications, to understand who I am writing a communication for, to understand that there may be questions and I must be able to answer them so backing what I am trying to communicate is important when creating communications.  

What are some writing skills that you know but you must adapt in order to write for these readers in these situations? 

                  Working in Corporate America, I know that there will always be a time where I need to adapt or pivot for these readers in these situations.  I think it's important that I be mindful of that at all times when writing something professional.  I must always expect the unexpected.  I find that the best way to adapt in these situations.

What writing skills and strategies do you feel you need to develop more strongly in order to meet your readers' needs in these situations?

                 There is always room for improvement no matter what, right?   I think when it comes to my writing skills and strategies that I need to work on is clarity.  Not going off on a tangent, staying on point.  I find myself having a weakness to staying on point and not "running down a rabbit hole" in my writing.

What ethical issues arise in these professional communication situations? What ethics concerns do you find yourself having often, or having on occasion?

                  Ethical issues that may arise in the professional environment I am in can happen.  Sometimes, when writing you can come across a certain way like frustrated, irritated, sarcastic, etc.  I have found myself when communication with my manager on occasion to sometimes seem irritated, or frustrated about something.  He can be rather sarcastic, and sometimes its hard to understand in his writing if he is being sarcastic or not, which in turn can make me frustrated.   I find in these situations like Anderson stated in the reading making sure you stay true to your own values.   I was raised to be respectful, and mindful of when i'm communicating with others so I try to stay true to that.

                   The first email was a testing email from our QA team at work.  At the end of business each day a project is being tested the Designer, Manager, as well as the Project Manager receive a status email showing how many test cases they have completed and how many they have left to test.  

                   The second email is an email from a Project Manager to our Business Automation team.  This is explaining how they will need to run a macro to disconnect accounts that have what we call zero rated service codes.  I didn't include the attachment but the attachment was a list of billing codes that I have found to be zero rated codes that are on accounts by themselves.

evaluating digital portfolios anderson pg 366 (1).docx

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• I have been able to build my skills in working in Snowflake

• My role contributes to important initiatives that we are working on for our customers

• I work directly with different stakeholders that have helped me to network within my company.

• I become more knowledgeable about processes that other teams have in their roles

• I have flexibility because I do work in a corporate role and am salary to attend other commitments more freely than if I was a frontline Customer Service Representative.

    My role as a Billing Solutions Analyst is really continuing to evolve on what my role entails.  I have been able to work in different databases like Benthic, DBeaver, and Snowflake to improve on how I pull in data.  There are a lot of great benefits to working in the role that I am in.  I do find that I need to be able to pivot in a different direction to solution for a problem.  A recent example of this is I have a project where we are trying to solution for Bulk properties.  These are properties like apartments, colleges, etc.  The team that put in the request would like people to call in early to put their orders in, and our billing system to see what the property provides for.  Initially, we were going to do an enhancement in our billing system, however as we dug in further it was determined that we needed to work on the solution, and change our initial solution completely up and solve for this.  This involved me taking a few steps back, and adding some more things to the design.  The lesson that I took from this is to really keep an open mind.  Be prepared that you may need to change your approach.  My manager has really helped in me improving these skills.   As I come upon something that I may need to alter how I approach or approached it, we meet and go over things, and he points out the improvements and changes that I should make.